Accounts Receivable Assistant (A/R)

Position Overview

Agora is looking for a professional and enthusiastic Accounts Receivable Assistant (A/R) to join our team and help Agora continue to grow. The ideal candidate is meticulous and can multi-task and thrive in a fast-paced and changing environment. We are looking for someone who will embrace our culture in this challenging yet fun position. Our candidate will support the accounting department by managing customer invoices, tracking outstanding payments, ensuring accurate contract billing, and resolving any billing discrepancies related to both accounts receivable and contracts. This will require data entry into ERP software and close collaboration with sales and customer service teams. This position is also cross trained and will provide support for other administrative team members. Customer service excellence is a priority for our internal and external clients in all facets of our business. Agora requires all candidates to pass a background check and drug screening. Agora is located in SeaTac, Washington and offers free snacks and free parking!

Responsibilities

• Accounts Receivable management, monitoring outstanding invoices, following up with clients on overdue payments and updating accounts receivable records.
• Payment reconciliation, matching customer payments to outstanding invoices and applying payments to the correct accounts.
• Billing dispute resolution, investigating and resolving customer billing inquiries including discrepancies or errors on invoices.
• Issuing approved credit memos as required.
• Reporting, preparing, and analyzing accounts receivable reports, including weekly ageing reports to identify past due accounts and potential issues.
• Data Entry, set up and maintain accurate client contract files including name/address changes, mergers or mailing changes or any contract updates ensuring accuracy in terms and milestones.
• Customer communication, answering questions regarding invoices, payment terms, coordinating with sales and customer service teams to resolve billing issues.
• Back up to other administrative team members and incoming phone calls.
• Cross functional collaboration as needed, especially with A/P Accounting Assistant.
• Volunteer for tasks outside job responsibility to help the work unit achieve its goals.
• Adherence to break/lunch scheduling for coverage purposes
• Other duties as assigned

Requirements

• 2+ years of Accounting A/R experience
• Contract admin experience preferred
• High School Diploma or general education degree (GED) required; or one-year related experience and/or training; or equivalent combination of education and experience; Associate’s/College degree; BSc/Ba in accounting or business administration or relevant field is a plus.
• Accuracy and attention to detail is critical to success in this role.
• Excellent Customer Service skills
• Ability to work under pressure efficiently in a fast-paced setting with deadlines.
• Impeccable organizational skills
• Strong interpersonal and communication skills on the phone and in writing.
• Initiative-taking and self-directed
• Resolute with patience and professionalism
• Outstanding knowledge of MS Office
• QuickBooks experience strongly preferred

Physical Requirements

The physical requirements listed below are representative of those that must be met by an employee to successfully perform the essential functions of an Accountant. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Mobility: Prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, bending, or kneeling.
• Lifting and Carrying: Frequently lift and/or carry items weighing up to 10 pounds (e.g., files, binders). Occasionally lift and/or carry items weighing up to 20 pounds (e.g., small office equipment).
• Hand and Eye Coordination: Fine motor skills to operate calculator, keyboard, and other office equipment. Hand–eye coordination sufficient for data entry and review of documents.
• Sensory Requirements: Visual acuity to read detailed financial records, spreadsheets, and computer screens. Hearing and speech ability to clearly communicate in person, over the phone, and via virtual meeting platforms.

Work Environment

Office setting with standard lighting, temperature, and noise levels. Occasional exposure to office equipment (printers, copiers) and supplies.

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.