Please Note: Due to employment and payroll requirements, we can only hire applicants who currently reside in Florida, Illinois, Georgia, New Jersey, Texas, or Arizona. Applications from candidates living outside these states will not be considered.
Job Title: Accounts Receivable and Collection Associate
Full-Time Remote Opportunity!
Position Summary
The Accounts Receivable and Collections Associate is primarily responsible for collections, focusing on recovering overdue payments while maintaining professional relationships with customers. This role also manages incoming payments to ensure account balances remain accurate and up to date. Working closely with internal teams and external clients, the Accounts Receivable Associate helps maintain the integrity of the company's receivables and supports overall financial operations.
Core Duties & Responsibilities
- Communicate professionally and effectively with external clients regarding account matters
- Reconcile customer accounts; investigate and resolve payment discrepancies
- Apply credits, refunds, and account adjustments as needed
- Maintain accurate and complete financial records within accounting software
- Assist with month-end closing activities to support timely financial reporting
- Collaborate cross-functionally with multiple internal teams
- Support internal and external audits by providing required documentation and financial records
- Address and resolve tickets through the company’s CRM system
Typical Daily Activities
While duties may vary, a standard workday will generally include:
- Contact customers by phone and email regarding overdue accounts
- Review account history and payment records.
- Negotiate payment arrangements and repayment plans.
- Explain account balances, fees, and payment options.
- Accurately document all customer interactions in company’s CRM
- Follow company policy and legal regulations related to debt collection.
- Investigate and resolve billing disputes or payment discrepancies.
- Monitor payment commitments and follow up as needed.
- Escalate accounts when appropriate.
Required Skills & Qualifications
- Strong attention to detail and commitment to accuracy in financial recordkeeping
- Excellent organizational and time management skills with the ability to prioritize workload effectively
- Strong written and verbal communication skills with a professional, customer-focused approach
- Basic knowledge of accounting principles and accounts receivable processes
- Understanding of applicable collection laws and regulations
- Knowledge of general compliance requirements
Preferred Qualifications
- Prior experience in collections, accounts receivable, billing role
- Skilled in multi-tasking with calls and notating accounts
- Experience with accounting software, particularly Oracle NetSuite
- Familiarity with Hubspot CRM and ticket management workflows
OUR VALUES
Accountable: We take ownership of our actions and results, following through on commitments and holding ourselves and each other responsible for delivering on expectations.
Adaptable: We embrace change with a positive mindset, staying flexible and open to new ideas, technologies, and ways of working.
Bold: We think big, take smart risks, and speak up with confidence and creativity to drive progress and innovation.
Committed: We’re dedicated to our mission, our teammates, and our customers—consistently giving our best and staying focused on long-term success.
THE COMPANY
Bisk partners with leading institutions to deliver online degree and certificate programs to learners around the world. We provide resources, expertise, and technology to help institutions grow and students thrive. Through our online education services, we have supported more than one million enrollments for universities. Our mission is to amplify potential through transformational learning experiences. To learn more visit www.bisk.com.
Equal Opportunity Employer: Disability/Veteran
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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