Accounts Receivable Analyst (Retail Accounts)

Description

We are seeking a detail-oriented and analytical Accounts Receivable (AR) Analyst to join our finance team. The AR Analyst will be responsible for monitoring receivables, performing detailed analyses, forecasting collections, and providing insights to improve AR performance across large retail and eCommerce accounts. This role requires strong analytical and problem-solving skills, a proactive approach to resolving complex account issues, and the ability to collaborate effectively across departments and with customers in a high-volume environment.
Essential Duties and Responsibilities:
    

• Support high-volume retail and eCommerce customer accounts, including reconciliation, dispute resolution, deduction management, and claims/chargeback resolution.
• Analyze AR aging reports to identify overdue trends and potential risks.
• Prepare and present detailed AR performance reports and KPIs to management.
• Forecast cash collections and bad debt based on open receivables.
• Assess collection efficiency and recommend process improvements.
• Identify root causes of disputes and propose effective resolution strategies.
• Manage month-end and year-end closing by reconciling AR balances.
• Assist in the development of credit policies and risk assessment processes.
• Prepare analytical summaries for internal and external audits.
• Build and maintain strong relationships with customers and internal teams to resolve issues and minimize bad debt accrual.
• Prepare monthly AR activity analysis and reconciliations.
• Navigate company portals and systems with technical proficiency to process AR information.
• Utilize tools, resources, and systems to guide, train, and support junior team members.
• Perform other duties and special projects as assigned.

• Experience supporting large retail or eCommerce customer accounts in a high-volume environment.
• Strong understanding of accounts receivable processes, financial reporting, and credit risk management.
• Working knowledge of accounting principles (GAAP) and AR compliance standards.
• Proficiency in ERP/accounting systems (SAP, Oracle, NetSuite, or similar) and advanced Microsoft Excel (pivot tables, formulas, reporting).
• Strong analytical skills to interpret AR data, trends, and KPIs.
• Ability to forecast collections and assess credit risk with accuracy.
• Experience preparing reconciliations, financial reports, and audit documentation.
• Excellent problem-solving and root cause analysis skills.
• Effective communication skills (written and verbal) for collaboration with customers and internal teams.
• Strong presentation and business communication skills, including the ability to summarize complex account issues and trends for internal stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong organizational skills with attention to accuracy and detail.
• Customer service mindset with the ability to build and maintain professional relationships.
• Leadership capability to mentor and support junior team members. 

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 3–5 years of accounts receivable, financial analysis, or related accounting experience.
• Experience with AR reporting, reconciliations, and credit risk analysis preferred.
• Advanced Excel and financial analysis skills required
• Experience supporting major retail and/or eCommerce accounts such as Walmart Store, Walmart.com, Sam’s Club, or similar retailers preferred.
• Experience within consumer electronics, retail, manufacturing, distribution, or other physical product industries preferred.

• Office Only: Typically works in an office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
• Any travel requirements N/A