Accounts Receivable Advisor

The Opportunity

The Accounts Receivable (AR) Advisor is responsible for managing resident accounts for a portfolio of retirement residences, ensuring accurate and timely billing, collections, and account maintenance.  Serving as the primary point of contact for residences and internal stakeholders, this role is key to maintaining data integrity, resolving account issues, and fostering a positive customer experience. 

Key Accountabilities

• Consistently demonstrate a commitment to service excellence.
• Maintain accurate records of resident billing, payments, adjustments, and move-in/move-out transactions. 
• Process monthly charges, credits, and refunds in accordance with Chartwell policies.
• Review and action dashboard items on a regular basis.
• Investigate and resolve account discrepancies, overpayments, and outstanding balances. 
• Respond to inquiries from residence and corporate teams promptly and professionally. 
• Ensure compliance with internal controls, company policies, and regulatory requirements. 
• Identify recurring issues and recommend process improvements for greater accuracy and efficiency. 
• Provide guidance and training to residence managers on AR processes. 
• Perform other duties as assigned by the Senior AR Advisor or AR Manager.

Qualifications

Education:

• Post-secondary diploma or degree in Accounting, Business, or related field preferred. 

Experience:

• 2-4 years of experience in Accounts Receivable or related finance roles. 

Skills & Abilities:

• Proficiency in Microsoft Word and Excel (intermediate level).
• Experience with ERP or billing systems; Yardi experience is a strong asset.
• Strong organizational skills and high attention to detail.
• Written and spoken French is considered an asset.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to prioritize and manage time effectively in a high-volume environment.

Effort

Work requires sustained attention to detail, including verifying and reconciling numerical data, frequent computer use, and continuous monitoring of account information. The role is primarily performed at a desk in an office environment, involving prolonged periods of sitting, keyboarding, and occasional standing or walking.

Working Conditions

Work is performed primarily in an office environment.