Accounts Receivable Admin I

What is VBG:

Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.

Who we’re looking for:

Veterans Benefits Guide is seeking an Accounts Receivable Administrator to support the AR Manager with invoice audits, reporting, dispute management, payment plan corrections, and customer communication. This role helps ensure accurate invoices, timely follow-up, and efficient AR operations aligned with company goals.

What do we offer:

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:? 

• Work from home: Flexibility to work from home based on business needs and policies. 
• Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule. 
• Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits.
• Growth and development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development. 

What You’ll Do:

Accounts Receivable Operations

• Assist the AR Manager with daily AR operations, including invoice review, account research, and reporting support
• Review, process, and complete invoice adjustments to ensure billing accuracy and proper account maintenance
• Research and correct payment plan errors to ensure account accuracy and proper posting
• Assist with reviewing account balances, payment discrepancies, and unapplied cash issues

Customer Service & Dispute Resolution

• Work with Operations to investigate and resolve customer disputes by reviewing account history, supporting documentation, and communication records
• Monitor and respond to AR emails, route phone calls appropriately, and make courtesy follow-up calls as needed
• Handle overflow calls in a professional manner and provide accurate assistance or redirection to the appropriate team member
• Maintain accurate records of customer communications, adjustments, disputes, and resolution activity

Reporting & Analysis

• Assist with preparing various AR-related reports, including aging reports, commission reports, and other recurring management reports
• Collaborate with internal departments to resolve billing issues, account discrepancies, and customer concerns
• Process Improvement
• Identify process improvement opportunities and provide suggestions to improve cash flow and customer experience
• Support ad hoc projects and additional duties as assigned by the AR Manager

What We’re Looking For:

Required:

• 1+ year of Accounts Receivable, administrative, and customer service experience
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong math and 10-key skills
• Professional verbal and written communication skills

Preferred:

• NetSuite experience preferred
• Experience with veteran disability benefits is a plus

Education:

• High School Diploma or Equivalent (Required) or Associate's Degree in Accounting, Business, or Related Field (Preferred)

Supervisory Responsibilities

• No direct supervisory responsibilities.
• Opportunity to collaborate closely with cross-functional teams and support knowledge sharing within the engineering organization.

**This is a fully remote position in Las Vegas, NV only***

Why VBG:

• VBG finds meaning in their day-to-day work because every process, every project, and every decision connects back to real Veterans’ lives.
• VBG fosters a culture that values service, integrity, and continuous improvement.
• When you work at VBG, you’re not just advancing your career—you’re honoring service, empowering Veterans, and helping to build a better system for those who gave so much.

EEO:

Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.