Accounts Payable Customer Service Analyst
Grocery Outlet Career • Emeryville, California • Full Time
Posted on Sat, May 9, 2026
About Grocery Outlet:
- Our Mission: Touching lives for the better
- Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
- Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service
About the Team:
Our Finance team’s mission is to drive efficiency as we support our company and business partners. We analyze data, create records and reports, and make key strategic decisions to keep the business running. Our passion and energy promote a creative and growth-oriented environment. The members of our team are resourceful, critical thinkers that pride themselves on integrity and efficiency.
About this role:
The AP Customer Service Analyst will analyze and reconcile all vendor statements. This includes providing support to our internal business partners as well as providing answers to inquiries from our suppliers. The AP Customer Service Analyst will manage the no-receiver report while ensuring all vendor accounts are in good standing. The person in this role must be skilled and proficient in all aspects of Accounts Payable and have a solid understanding of the Grocery Outlet model. This role reports to the Accounts Payable Team Supervisor.
Responsibilities Include:
- Responsible for Analyzing vendor statements and providing detailed data to AP Processors to improve productivity.
- Review VIM data to flag any duplicates.
- Resolve escalated issues related to invoice processing and payment.
- Manage vendor credit application requests and get proper authorization before sending them to the vendor.
- Responsible for overseeing all vendor accounts are in good standing to avoid any service interruptions.
- Manage no-receiver report and communicate all unmatched invoices with IOs to improve invoice processing efficiency.
- Identify areas of improvement within the accounts payable process.
- Establish and manage good relationships with Stakeholders, addressing all inquiries.
- Monitor Team productivity on invoice processing and iReq cases and assist the team with prioritizing.
- Provide training to AP Processors as needed.
- Act as a backup for managing iCare cases.
- Manages all large vendor communications.
- Escalating issues to DSMs and Buyers as needed.
About the Pay:
- Base Salary Range: $32.00 - $35.00 Hourly
- 401(k) Profit Sharing
- Medical, Dental, Vision & More!
- Final compensation will be determined based upon experience and skills and may vary based on location.
About you:
- College degree is preferred with 6+ years of experience in Accounts Payable, preferably in a lead or supervisory role.
- Strong analytical skills with expert excel experience.
- Ability to balance multiple tasks in a high volume of environment.
- Self-motivated, team player.
- Ability to work effectively and communicate well with all levels within an organization.
- Ability to follow company procedures.
- High degree of attention to detail and desire to deeply understand all aspects of a process and system.
- Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and ability to meet deadlines with minimal supervision.