Accounting Technician, Student Accounts

Job Description SummaryThis position serves as the primary cashier and student accounts receivable specialist for the College and is responsible for processing payments, preparing daily deposits, administering student billing and payment plans, managing student account communications, and supporting accounts receivable processes in accordance with College, State, and federal guidelines. This position requires strong organizational skills, attention to detail, and the ability to accurately manage multiple recurring tasks and deadlines in a fast-paced office environment with minimal supervision. The employee must communicate professionally and effectively with students, staff, and the public while providing excellent customer service in person, by phone, and through email. This position serves as the first point of contact for students, employees, and the public when interacting with the Business Office.Duties1. Processes receipts from students and serves as collection point and processes receipts from live projects, campus bookstore, library, campus security, sponsors, and other third-party payers in accordance with established state accounting procedures. 2. Maintains a system to ensure accountability for cash control, receipt book inventory, and vault security. 3. Assists students, staff, and the public by providing friendly customer service through email, on the phone, and in person. 4. Administers student payment plans including determining the payment schedule for direct deposit payments and coordinating the schedule with the third-party payment plan provider, overseeing the daily remittance of payments to the college, choosing and distributing payment plan promotional materials, and assisting students with plan set up, payments, and any payment plan issues or problems. 5. Prepares the daily deposit summary report through the collection and analysis of various payment sources, prepares the deposit slip of monies to be deposited and coordinates the delivery of the deposit to the banking institution by campus police. Verifies all of the above for accuracy. 6. Administers the student communication calendar for Business Services sending routine notifications to students regarding all manner of AR issues and composes and sends non-routine notifications on an ad hoc basis. 7. Serves as primary cashier and administrator of the five college payment platforms, leads installation and implementation of new campus payment points, and trains staff involved in collecting, processing and accounting for payments to the college. 8. Administers the student billing cycle including sending invoices and past due notices, adding and removing student holds, directing students to various sources of financial assistance, and providing students with accurate statement information to guide and assist them with the settlement of balances. 9. Receives daily ACH report and accurately process receipts for electronic payments to the correct accounts. 10. Coordinates the archiving of historical financial data including checks and payment receipts in accordance with the NCCCS record retention and disposition schedule. 11. Administers debt set-off submission of past due balances to NC Dept. of Revenue for funds garnishment, receives payments of garnished funds to student accounts, screens and omits the submission of non-collectible accounts such as bankruptcies, and communicates with the DOR on all debt set-off matters. 12. Coordinates yearly AR balance write off initiative collecting account balance information, manually moving balances from the student AR type to the write off AR type, running payment allocation processes, and reconciling the student and write off account balances to ensure the accuracy of the transfer. 13. Maintains petty cash drawer, collecting receipts, and disbursing petty cash funds, reconciling the petty cash drawer on a regular basis to ensure that the expenses are charged to the appropriate college departments, and requesting and processing the replenishment of the petty cash drawer. 14. Invoices and collects returned insufficient funds checks for the college and maintains a subsidiary ledger to ensure that the charges for which the checks were returned are reassigned to the correct student accounts according to standard business office procedures. 15. Administers the main business office email account. 16. Contributes to the College Vision, Mission, Values, and RISE statement. 17. Supports workforce diversity in all its aspects. 18. Performs other duties as assigned.Preferred Qualifications1. Work experience in higher education, government, banking, healthcare, or other highly regulated administrative environments. 2. Two years of experience performing detailed financial, reconciliation, billing, cashiering, or accounts receivable processes in a high-volume or highly regulated environment. 3. Intermediate experience in Microsoft Excel, including working with spreadsheets, formulas, filtering, and data organization. 4. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language