Accounting Staff - Member Billing

• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.
• Process monthly statements for our membership base using the Jonas software.
• Bill monthly dues, referral credits, and late fees
• Ensure new members are set up properly while working closely with Membership
• Bill and track initiation fees
• Use "I am Proud Standards" and problem-solving skills to assist members with questions or issues on their monthly statements, reaching out to other departments if necessary.
• Process payments on member accounts.
• One-off payments throughout the month via credit card or online ACH
• Deposit and post checks at a minimum of once a week
• Process the once-a-month automatic credit card payments
• Reach out to members regularly regarding declined credit card payments and past due. balances.
• Other projects as assigned by Director of Finance

Additional Duties and Responsibilities

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

• Daily – Emails/phone calls with various team members and members
• Weekly – Emails/phone calls with various team members and members
• Occasionally – Participate in one-on-one coaching sessions.

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Additional Licenses and/or Certifications Required

Position Analysis/Specifications

ENVIRONMENTAL FACTORS

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.