Accounting Assistant, Student Finance

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

The Accounting Assistant – Student Finance is responsible for providing exceptional customer service and financial support related to student and non-student revenue received by NAIT, including student payments, grants, loans, scholarships, sponsorships, and student awards.

A key responsibility of the role is the analysis and processing of student account refunds. This requires a thorough understanding of Student Financial Board (SFB), NAIT, and NAITSA policies and procedures, as well as the ability to analyze account activity, assess refund eligibility, and ensure transactions are processed accurately and in compliance with applicable requirements.

The Accounting Assistant serves as a primary point of contact for student account inquiries from students, third-party sponsors, staff, and management. The position requires strong analytical, organizational, and customer service skills to resolve inquiries and account issues in a confidential, accurate, and timely manner.

NAIT offers a wealth of personal and family health and well-being benefits, training and development opportunities to support the professional growth of our staff, access to recreational and leisure facilities, a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, respectful and supportive.

Key Responsibilities

• Perform account analysis and reconciliation of student and customer accounts, including payments, refunds, adjustments, and account corrections.
• Process and monitor student payments, ensuring transactions are accurately recorded and applied.
• Review and analyze refund requests to ensure compliance with institutional policies and procedures.
• Process account adjustments and investigate discrepancies as required.
• Provide exceptional customer service by responding to inquiries in person, by phone, and by email from students, staff, and external customers.
• Process and reconcile non-student payments received through various payment channels.
• Prepare and reconcile daily deposits, ensuring all transactions are accurately recorded and balanced.
• Process Student Financial Board (SFB), grant, scholarship, and bursary payments and refunds in accordance with established procedures.
• Investigate and resolve payment-related issues, discrepancies, and customer concerns in a timely manner.
• Maintain accurate records and supporting documentation in accordance with institutional policies and audit requirements.

Skills & Abilities

• Excellent communication and customer service skills, with the ability to handle sensitive situations with tact, diplomacy, and professionalism.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Demonstrated ability to interpret policies and procedures, analyze account transactions, and exercise sound judgment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Advanced proficiency in Microsoft Excel and Microsoft Office Suite; experience with PeopleSoft Campus Solutions, Workday, and payment processing platforms would be an asset.

Qualifications

• Post-secondary certificate in accounting
• 2 years of related experience

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Accounting/Finance Assistant I

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package.

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at careers@nait.ca.

Please submit a resume and cover letter to be considered for this opportunity.