Accounting and Administrative Associate

Position Overview:

The Accounting and Administration Associate at Gigawatt Operations Inc. dba Sol-up and its subsidiaries is responsible for managing critical functions related to solar financing, collections, customer relations, referral programs, and Return Merchandise Authorization (RMA) processing. This role plays a key part in supporting financial and operational efficiency and ensures a high level of service in customer interactions and transaction accuracy.

1. Solar Financing Management

• Coordinate solar financing applications, ensuring all documentation is complete and meets financing criteria.
• Act as the primary liaison with financing partners to resolve any application or funding issues.
• Track financing approval and funding timelines, keeping customers informed and ensuring smooth project transitions.

2. Collections Management

• Monitor accounts receivable and follow up on overdue payments, maintaining positive customer relations.
• Implement and manage collection strategies to reduce outstanding balances and minimize receivables aging.
• Generate and review aging reports, providing status updates to the Accounting Lead on collection efforts.

3. Customer Relations

• Serve as a point of contact for customer inquiries regarding billing, payments, and financing.
• Address and resolve customer issues professionally, ensuring timely responses and accurate information.
• Collaborate with other departments to handle escalated customer concerns and ensure customer satisfaction.

4. Additional Tasks

• Business Permits and Licenses Management: Track and manage renewals and compliance for all business permits and licenses.
• In-House Checks: Prepare and issue in-house checks as required for various business transactions.
• Mechanical Liens and Demand Letters: Prepare, file, and track mechanical liens and demand letters as needed for collections and project management.
• Assist with month-end and year-end close processes, including reconciliation tasks as needed.
• Generate and maintain reports on key financial and operational metrics.
• Support the Accounting Lead in implementing process improvements and maintaining compliance with policies.
• Perform other related duties as assigned to support the administration and accounting team.
• Assist the CFO in implementing policies and procedures to improve efficiency and compliance.

5-Star Skills Required

1. Financial and Collections Acumen

• Solid understanding of accounts receivable processes, collection strategies, and customer financing.
• Ability to work with financing documents, calculate outstanding balances, and manage collections effectively.

2. Attention to Detail

• High level of accuracy in processing financial transactions, referrals, and RMAs.
• Ability to detect and correct discrepancies in billing, financing, and collections data.

3. Customer Service and Communication

• Strong verbal and written communication skills for interacting with customers and internal teams.
• Ability to handle customer inquiries and complaints professionally and tactfully.

4. Organizational and Time Management Skills

• Capable of managing multiple responsibilities, meeting deadlines, and prioritizing tasks effectively.
• Strong organizational skills to ensure accurate record-keeping for financing, collections, and RMA processing.

5. Problem-Solving and Adaptability

• Skilled at identifying issues in financing, collections, and customer relations, and implementing solutions.
• Adaptable to changing processes or customer needs, with a proactive approach to problem-solving.

Qualifications

• Associate degree in accounting, Finance, Business Administration, or related field preferred.
• 2-3 years of experience in accounting, customer service, or administration.
• Familiarity with financing, collections, and customer service practices.
• Proficiency in accounting software and Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience with CRM software and solar financing processes.
• Previous experience in collections or accounts receivable roles within a service-based organization.

Working Conditions

• Office-based role with a minimum of 40 hours per week; additional hours may be required during peak periods.
• Occasional customer meetings may be required.

Compensation

Competitive salary based on experience and qualifications.

Benefits package includes health insurance, retirement plans, and paid time off.