Account Receivable Collections, Lead - Patient Accounting

The A/R Collections Lead has primary responsibility for all facets of AR collections and management; includes account flow from billing through to liquidation, disputes, Accounts Receivable analysis and AR trending. Follow-up tactics, techniques, and education. Vendor relation, audit, and management. Working with departments on improving a charge flow and consistency to improve AR. Direct Oversight of all collectors as well as training all new collector/biller staff.

Essential Duties:

• Oversee all collections related functions, including billing, rejections, follow-up, disputes and ongoing analysis to ensure best in class performance and outcomes.

• Continually data mine to identify payer issues, trends and escalate as necessary and in support of long term revenue cycle initiatives.

• Engage with payers on inventory and aging. Including monthly or as needed payer relation discussion meetings for AR resolution.

• Stay current with contracts and knowledgeable of all state and federal regulations that impact AR.

• Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff.

• Continually develop and oversee the management of workflow activities and the formulation of policies and procedures for departmental needs while establishing goals.

• Manages staff assigned. Recommends organizational structure, reporting relationships and staffing needs based on goals. Makes hiring, promotional and salary decisions in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action.

• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• The equivalent in years of services within the scope of AR management will substitute for an advanced degree.

• Req 5 years Management in Hospital A/R billing and AR follow up.

• Req Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.

• Req Strong written and verbal communication skills.

• Req Ability to supervise, organize and multi task and achieve results through others.

• Req Strong interpersonal skills.

• Req Contract knowledge.

• Req Interface with departments of patient concerns and/or charging matters.

Preferred Qualifications:

• Pref Bachelor's degree

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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