Valley Strong is a values-driven organization. Our Core Values guide how we work, collaborate, and serve, and are the foundation of our mission. We help people and communities prosper. Our Core Values • Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members, and Communities, fostering an environment of transparency, trust and respect. • Innovate Boldly - We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible. • Embrace the Fun! - We take joy in our work by welcoming kindness, integrity, and authenticity. • - Own It - Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what's right. In addition to our Core Values, Team Members are expected to demonstrate our Signature 8 Experience. Signature Hospitality • The Showing Up Mindset - Being Fully present and intentional at work. • Steps of Service - use my name, meet my needs, figure out what comes next, make the goodbye count. • Acts of Hospitality - These are the actions that we do in every interaction, every time, with every Member. • Building Rapport - Lead with presence, not a script, ask thoughtful, low-risk questions & share a compliment. Personalize the interaction as it unfolds. Signature Experience • Know Me - Every Member has a story. Every Member is unique. • Engage Me - Always think "what else?" and always say "Thank you." • WOW Me - Give a little extra. Seize the moment. • Remember Me - The small details matter. make me feel valued. |