REMOTE Customer/Software Support Specialist (Accounting Related Exp. Req.)

REMOTE Customer/Software Support Specialist (Accounting Related Exp. Req.)
Location: United States – Fully Remote
Salary: $50,000 - $75,000 + Benefits
Benefits: Medical, Vision, Short/Long-term Disability, 401K w/ Match, PTO, Paid Holidays
Job Type: Full-Time 
Hours: M-F, 7:30am-4:30pm CT or 8am-5pm CT or 9am-6pm CT (8-hour workday + 1 hour lunch)
Start Date: ASAP
Travel: Year 1 = Minimal, Year 2 = A few times per year
Sponsorship is not available
Relocation assistance is not available

REMOTE Customer/Software Support Specialist (Accounting Related Exp. Req.) Description

Our client, a leading provider of software solutions for local governments and municipalities, is seeking a Customer/Software Support Specialist to join their team. In this fully remote role, you will provide customer support, troubleshooting, and training for accounting-related software solutions. The ideal candidate is tech-savvy, enjoys problem-solving, and has prior experience in customer support, software support, or government software. Experience with finance, payroll, or revenue collection software is preferred. However, candidates with an accounting-related education or hands-on accounting experience are encouraged to apply. Success in this role requires strong communication, multitasking, and critical-thinking skills to provide excellent customer service and build long-term relationships. This is a great opportunity to join an organization with an excellent reputation in its industry and have the flexibility to work from home.

REMOTE Customer/Software Support Specialist (Accounting Related Exp. Req.) Responsibilities

•    Responsible for day-to-day customer support of financial software products
•    Deliver customer training, product demonstrations, and user guidance
•    Respond to inquiries, document interactions, and track issue resolutions
•    Monitor and manage open support tickets, ensuring timely resolution
•    Analyze customer needs and identify software solutions to meet business requirements
•    Research and resolve complex customer issues, escalating when necessary
•    Clearly communicate technical information to users in both formal and informal settings
•    Handle customer complaints and provide appropriate solutions, escalate as needed
•    Help build an internal and external customer facing FAQ and informational resources
•    Develop and maintain an in-depth working knowledge of products and processes

REMOTE Customer/Software Support Specialist (Accounting Related Exp. Req Qualifications

•    2+ years of experience in customer/software support or government software is required
•    Accounting or financial transaction experience (via education or work history) is required
•    Experience providing training and user support is required
•    Strong analytical thinking and problem-solving skills required
•    Tech-savvy with the ability to learn new software quickly is required