Collections and Billing Specialist

Position: Collections and Billing Specialist 

Reports to: Accounts Receivable and Billing Manager
Department: Billing
Location: Remote   

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us: 

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package.CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are: 

This position is responsible for providing collections and billing support for multiple lines of business, including maintaining the financial system and database for customer transactions and administering billing adjustments, as part of a larger Finance and Accounting team that supports all CIEE business activities, both foreign and domestic. 

What you’ll do

• Correspond with program participants and organizations to expedite collection of outstanding receivables.
• Work collaboratively with billing specialists in managing pre- and post-departure balances.
• Assist with financial plans for participants and institutional customers.
• Generate program bills for participants and institutional customers.
• Produce and maintain billing reports.
• Work collaboratively with other departments on billing transactions.
• Review multiple daily reports and enter corresponding adjustments in financial system.
• Validation of program pricing billed each program term.
• Resolve customer billing disputes, discrepancies, and irregularities.
• Assist with month-end close, review and posting of adjusting entries.
• Other duties as assigned

What you’ll bring:

• An associate's or Bachelor’s Degree in accounting or finance is preferred, or equivalent work experience.
• 2 years of related work experience.
• Strong Excel skills required.
• NetSuite financial system experience is a plus.
• Solid written and oral communication and strong analytical skills are required.
• Ability to work in a fast-paced environment while maintaining attention to detail.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.