Accounts Receivable

Position Summary:

The Accounts Receivable Specialist is responsible for the day-to-day operation of Brabazon’s accounts receivable function. This role ensures customers are accurately invoiced, payments are applied timely, and customer accounts are maintained efficiently from order processing through payment collection. The ideal candidate is highly organized, takes initiative, resolves issues independently, and collaborates across departments to keep the billing and cash application process moving smoothly. 

Essential Functions:

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Accounts Receivable Operations

• Own the daily accounts receivable process from invoicing to payment application.
• Process customer invoices, credit memos and contract billings accurately and timely.
• Review sales orders for completeness, add charges, and verify customer-specific billing requirements.
• Perform end-of-day invoice posting and invoice processing.
• Maintain invoice accuracy by working with internal departments to resolve billing discrepancies before invoices are released.
• Maintain customer master data (ship-to locations, tax exemption certificates, etc.) to ensure accurate invoicing and compliance.
• Manage customer purchase orders by ensuring required Pos are obtained, accurately recorded, and maintained.

Cash Application

• Post customer check and ACH payments daily.
• Research and resolve unapplied cash, short payments, deductions, and payment discrepancies.
• Communicate payment issues to internal teams as needed.
• Maintain accurate customer account balances.

Collections & Customer Support

• Monitor outstanding receivables and follow up on overdue accounts using AR automation software.
• Build professional relationships with customers while balancing excellent service with timely collections.
• Work with Sales, Customer Service, and Accounting to resolve customer account issues.
• Coordinate short pay investigations and communicate findings to appropriate personnel.

Continuous Improvement

• Take ownership of assigned processes and proactively identify issues before they become problems.
• Recommend improvements that increase efficiency, accuracy, and customer satisfaction.
• Maintain organized documentation and ensure accounting records are complete and accurate.
• Assist with special projects and provide backup support within Accounting as needed.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree in Accounting, Finance, Business Administration, or equivalent combination of education and experience.
• 3+ years of accounts receivable, billing, or customer accounting experience.
• Experience in distribution, manufacturing, or service industries preferred.
• Experience working with ERP systems (Infor experience preferred).
• Experience working with sales tax preferred.
• Strong Microsoft Excel and Microsoft Office skills.
• Experience with customer portals, ACH processing, and electronic payment systems preferred.
• Strong organizational and time management skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with minimal supervision.

Physical Demands:

• Individual will be regularly required to speak and listen.
• Individual will be required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 40 pounds.
• Must wear and use proper PPE at all times when in the shop/warehouse area.